PLEASE NOTE: We do not offer any returns for our Shipping Container Conversions
Each Unit is bought as seen.
If you are not 100% happy with your purchase we will take it back!
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in any original packaging.
Please Note:
* You may also be required to pay a return carriage fee depending on your location.
* The Initial Delivery Charge paid is NOT refundable.
* If you have purchased through a marketplace such as Etsy then we will only refund amount less marketplace seller fees.
(Example: Purchase via Etsy: Refund amount = £Amount Paid -Less- Seller 6.5% Fees -Less- Delivery Charge = Refund Amount)
To complete your return, please contact us directly. We will ask you to provide original receipt of purchase and/or full name and contact details.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is collected, received and inspected, we will notify you of the approval or rejection of your refund.
If your item has been locally delivered we may collect it directly.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the contact page on our website.
Sale items
Only regular priced items may be refunded. Sale items may not be refunded.
Exchanges
Our products are all one-off pieces so cannot be exchange like for like. We can only offer another product we currently stock if its preferred and situation allows.
We can only offer ONE exchange process. New exchanged item cannot be returned or refunded and will not be covered on 30 Return policy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should contact us directly.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning you items yourself, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at via our Contact page for questions related to refunds and returns.